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Working with UI was a game changer for us – their team combined creativity with strategic thinking and precise results.
About the service
Everyone knows that it is easier to retain an existing customer than to acquire a new one. Despite this, we are witnessing a phenomenon where the issue has not received enough attention in many products.
A Retention Taskforce is a short-term task force (one to two weeks) focused on only one task: reducing the percentage of users who abandon the product.
To do this, a senior UX specialist analyzes the product to answer two questions:
- What are the failure points in the user experience that cause churn/confusion/loss of trust?
- What product improvements would solve the above problems?
The main advantages:
speed
The process takes between one and two weeks.
price
Few working hours = low cost.
focus
We don’t try to “improve everything.” Only retention.
No theory. Just the basics.
Practical recommendations
The recommendations are clear and prioritized according to the level of expected impact on retention.
Impact with crazy ROI
This is one of the services with the greatest impact at the lowest price.
- Product managers and UX teams who want to accurately identify why users abandon and how to improve engagement.
- Companies with an active product that are experiencing a decline in adoption, usage, or satisfaction and need a quick response.
- Teams before a redesign or strategic change who want to start with a solid understanding of the breaking points in the user experience.
Who is this for?
A detailed report including:
- User Interview Summary
- Mapping UX issues including assessing the severity of each one
- Recommendations and directions for improvement (where possible, visual references to possible solutions will also be provided)
- A summary meeting with the team to present findings and discuss the implementation path.
Products
- Transcribing user interviews, automatically analyzing them, and spotting recurring patterns.
- Sometimes you can let an Agent experience the product and function as a user.
- Recommendation for classifying UX problems according to impact on retention and suggesting directions for solution.
- Creating quick visual variations for ideas to improve the experience.
Harnessing the power of AI
Our process
What customers say
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Update: We went live this week with the new menu module, and the feedback is great!!! I’ll quote the users: “Wow…I have to say the system looks great, is super convenient and meets all my expectations”
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The UX team demonstrates exceptional problem-solving skills, attention to detail, and a deep understanding of user needs. Their expertise and dedication are invaluable to us and we are confident that this will lead to the success of the project.
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I would like to express my sincere appreciation for the professionalism and commitment demonstrated by each member of the team throughout this journey.
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I can’t believe we didn’t build it like this until today! This is exactly how it has to look.
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The new version of the system went live yesterday. User responses were overwhelmingly positive, as the system is now more accessible, more convenient, and streamlines work processes.
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This week we completed an extraordinary Design Sprint workshop (a busy two days), hosted by UI Company. A workshop that brings to light a joint brainstorming of the business people, our excellent developers, and us, the product managers. Thank you to all those who took part in this exciting effort and opening shot.
Let's keep in touch.
